Industries

Same platform. Very different playbooks.

A beauty subscription and a consumer electronics brand have almost nothing in common except the software. The flows, the timing and the metrics are configured per category.

Pick a category

Where we work

Each of these comes with a starting configuration — flows, segments and reporting that reflect how the category actually buys.

What changes between them

eCommerce

Repeat rate is the whole game

Acquisition costs what it costs. The margin comes from the second and third order, which means lifecycle depth matters more than clever ad creative.

  • Cart and browse recovery across email, SMS and WhatsApp
  • Replenishment timed to real consumption cycles
  • Cohort reporting on repeat rate and time-to-second-order
  • Paid and owned measured against the same revenue number
Fashion & apparel

Everything happens in a window

Drops, seasons and sale periods compress a quarter's revenue into a few days. The calendar and the segments have to be ready weeks before.

  • Drop calendars with early access for VIP segments
  • Size and category preference held on the customer record
  • Back-in-stock and waitlist flows that fire the moment stock lands
  • Returns behaviour factored into who you keep marketing to
Health & beauty

Subscription is a retention problem

Acquiring a subscriber is easy compared with keeping one past month three. The signals that predict churn show up long before the cancellation.

  • Churn-risk segments built from engagement and order gaps
  • Pre-renewal and pause-instead-of-cancel journeys
  • Routine and education content sequenced to the product
  • Consent and claims handling for regulated categories
Consumer electronics

Long consideration, few purchases

Someone researches for six weeks and buys once. The job is staying useful across that window without becoming noise.

  • Browse-based nurture with comparison and spec content
  • Review and warranty-registration flows post-purchase
  • Accessory and upgrade campaigns timed to product lifespan
  • Search-term reporting to catch high-intent queries early
Grocery & FMCG

High frequency, thin margin

Volume is constant and every message costs something. Frequency control and channel choice make more difference than creative here.

  • Reorder prompts based on basket history
  • Promotion calendars with strict frequency caps
  • Local and store-level targeting
  • SMS and WhatsApp where email fatigue has set in
Marketplaces & groups

Many brands, one operator

Holding companies, marketplaces and agencies need separation between brands and consolidation in reporting at the same time.

  • One workspace per brand, with its own users and billing
  • Dozens of ad accounts under each workspace
  • Read-only seats for tenants, clients or brand owners
  • Templates and flows cloned across brands in one action

Tell us your category. We'll show you the playbook.

Get in touch
fortvision.